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healow® Genie is a multimodal AI-powered contact center solution that uses voice-recognition technology and advanced AI algorithms to strengthen patient engagement and expand patients’ access to care. Patients can use Genie to get answers to common questions, access their records, and manage their appointments. Genie automatically routes patients’ more complex calls and queries to on-call care providers when their primary care physician’s office is closed or unavailable. healow Genie is available to patients 24/7/365 and helps reduce call volume for front-office staff, improve patient satisfaction, and reduce overall costs for practices. Learn more at genie.healow.com
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