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Most Urgent Care Centers Give Immunization a Shot—of One Type or Another
If you haven’t noticed, it’s flu season. In fact, it’s been flu season longer than usual for this point compared with past years, thanks to an unexpectedly early arrival. With months to go, though, there’s still time for patients who have not been immunized to reap the benefits of getting a flu shot. This isRead More
Smoothing Ebb-and-Flow for Greater Staff Efficiency and Shorter Wait Times in Urgent Care
Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent message: Integration of healthcare delivery with mobile technology is leading more urgent care operators to embrace digital queuing systems that, given their ability to positively impact patient wait times,Read More
What to Do If A Competing Urgent Care Opens in Your Community
Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent message: As the country’s urgent care markets become increasingly saturated, the forward-thinking operator will have a strategic patient-retention strategy ready when a competitor inevitably opens up shop in theirRead More
Creating the ‘Ideal’ Urgent Care Experience
Urgent message: For owner-operators truly committed to creating “the ideal urgent care experience”—a thriving operating model that benefits patients, employees, …
Competing for Patients in a Digitally Connected World
Urgent message: In today’s tech-driven, digital-everything society, industry-leading consumer companies all leverage technology to reducing friction—ie, steps, obstacles, and unnecessary effort—in making their products and services fast, convenient, and accessible. The urgent care operation that can align with this growing trend and leverage technology to root out friction will win loyalty and patronage from today’sRead More
