480-245-6400
The Best Release of Information Company Overall for Speed, Accuracy, Compliance, and Automation
ChartRequest combines intuitive software with release of information experts to deliver industry-leading speed, accuracy, and compliance, backed by a guaranteed 5-day turnaround. With a 4.9 out of 5-star rating from more than 1,250 patient reviews and a proven security record, we’ve earned the trust of thousands of healthcare providers across the country.
ChartRequest eliminates administrative friction with real-time status updates, so healthcare professionals can focus their time, energy, and expertise where it counts the most: delivering outstanding patient care.
Key ChartRequest Features
- Effortless Medical Image Transfer: ChartRequest can transmit imaging records with no file size limitations or quality loss. ChartRequest also offers a built-in DICOM viewer to make access quick and easy.
- Reporting Dashboard and Scheduled Reports: ChartRequest makes it easy to track key metrics and performance on the Enterprise Reporting Dashboard. Healthcare organizations can also receive ad-hoc and scheduled reports, SmartAlerts for consent management, and more.
- Automatic Audit Logs and Strict Access Controls: ChartRequest helps healthcare teams limit role-based access to the minimum necessary and tracks each interaction with every request to ensure audit-readiness at all times.
- EMR Integration: ChartRequest offers full integration with athenahealth, ModMed, RainTree, and Experity that automatically pull precise records. ChartRequest works with all EMR systems, and additional integrations are coming soon!
- Bulk Request Management for Audits and Health Plans: RecordGateway enables payor organizations to submit high-volume requests in one workflow, and ChartRequest helps healthcare organizations fulfill these requests without being overwhelmed.
Key ChartRequest Metrics and Guarantees
- ROI Turnaround Time: For healthcare provider partners, ChartRequest guarantees a 5-day average turnaround time with a 99.9% collection rate.
- Retrieval Turnaround Time: For requestors, retrieval times vary from provider to provider. ChartRequest can handle all request follow-up with an average TAT of 7–14 days for record retrieval.
- Provider Network: The ChartRequest verified provider network includes over 163,000 healthcare organizations, which will continue to grow on a daily basis.
- Compliance: ChartRequest is HITRUST certified and SOC 2 Type 2 compliant with no breaches in its 10+ years of service.
- White-Glove Support for Your Team and Your Requestors: ChartRequest offers omnichannel support via phone, email, and instant chat. ChartRequest has achieved an average rating of 4.9 stars on Google with more than 1,250 reviews.
ChartRequest Pros
- Comprehensive Support: The ChartRequest team’s support receives high praise on Google for speed, professionalism, and user satisfaction.
- Accurate Fulfillment: ChartRequest uses a double-QA process with two different humans reviewing each request to ensure accurate ROI every time.
- Fast Turnaround Times: While ChartRequest guarantees an average turnaround time of 5 days or less, the ROI team consistently achieves an average of 2 days.
- Partnership Options: ChartRequest offers multiple partnership options to ensure healthcare organizations of all sizes and specialties maximize value and savings.
- Customized Dashboards: ChartRequest recognizes that the needs of providers, patients, payors, and attorneys vary, so the company offers tailored dashboards and workflows for each user type.
ChartRequest Cons
- Requestors May Need Time to Adjust: To ease the adjustment period, ChartRequest provides staff training, a customized web portal, and helpful documentation.
- Requestors Must Create Accounts: To maintain a high level of security, ChartRequest requires all requestors to create an account and verify their identity with a photo ID.
- No Record Digitization Services: ChartRequest is designed to handle electronic records and does not offer services for digitizing paper records. Releasing paper records via ChartRequest requires scanning.
Core Content in Urgent Care Nursing and Medical Assisting
Core Content in Urgent Care Nursing and Medical Assisting
The Core Content in Urgent Care Nursing and Medical Assisting…
